Shipping policy
Last updated: August 21, 2026
Thank you for shopping with Vaxora. This Shipping Policy explains how orders placed through our official website are processed, shipped, and delivered.
Free Shipping
Vaxora currently offers free standard shipping on all orders placed through our official website, unless otherwise stated during checkout or as part of a specific promotion.
Any optional expedited or upgraded shipping services, if available, may be subject to additional charges that will be displayed before you complete your purchase.
Order Processing
Orders are typically processed within 1–3 business days after payment has been successfully completed.
Business days generally exclude weekends and public holidays.
During public holidays, promotional periods, peak order volumes, severe weather, or other circumstances outside our reasonable control, processing may take longer than usual.
Once your order has entered processing, we may not be able to change or cancel it.
If you need to make a change to your order or shipping address, please contact us as soon as possible at:
We will make reasonable efforts to assist, but we cannot guarantee that changes can be made after processing has begun.
International Shipping
Vaxora orders are fulfilled through international shipping channels.
Because orders may travel internationally before reaching their final destination, delivery times can vary based on:
- Destination country or region
- Carrier routing
- Customs processing
- Local delivery conditions
- Public holidays
- Weather conditions
- Peak shipping periods
- Transportation or logistics disruptions
Any estimated delivery timeframe provided at checkout, in a shipping confirmation, or by a carrier is an estimate and is not a guaranteed delivery date unless specifically stated otherwise.
Shipping Confirmation and Tracking
When tracking information is available, you may receive a shipping confirmation containing your tracking details.
Please allow some time after shipment for tracking information to become active.
International shipments may pass through multiple carrier networks, and tracking updates may occasionally pause or be delayed while a package is in transit between facilities or countries.
Customs, Duties, and Import Charges
International shipments may be subject to customs inspections, import duties, taxes, or other charges imposed by the destination country or local authorities.
Unless otherwise stated at checkout or required by applicable law, any such charges may be the responsibility of the recipient.
Vaxora does not control customs procedures or processing times and cannot guarantee that an international shipment will not experience customs-related delays.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Before completing checkout, please carefully verify:
- Recipient name
- Street address
- Apartment, suite, or unit number
- City
- State or province
- Postal or ZIP code
- Country
- Contact information
Vaxora is not responsible for delivery problems caused by incorrect or incomplete shipping information provided by the customer.
If you notice an error after placing your order, contact us immediately at support@tryvaxora.com.
We will make reasonable efforts to assist, but we cannot guarantee that an address can be changed once processing has begun.
Returned-to-Sender Packages
If an order is returned because of:
- An incorrect or incomplete address
- An unclaimed package
- A refused delivery
- Failed delivery attempts
- Customs or import-related issues
please contact our customer support team.
Additional shipping charges may apply if the order must be shipped again, unless otherwise required by applicable law or the return resulted from an error on our part.
Delayed Shipments
International shipments may occasionally experience delays caused by customs, carriers, public holidays, weather, transportation disruptions, or other circumstances outside our reasonable control.
If your tracking information has not updated for an extended period, please contact:
We will review the available shipping information and assist where reasonably possible.
Packages Marked as Delivered
If tracking shows that your package was delivered but you cannot locate it, please first:
- Check around the delivery location.
- Check mailrooms, porches, side entrances, parcel lockers, or other possible delivery locations.
- Ask household members, neighbors, reception staff, or building management if applicable.
- Confirm that the shipping address on your order was correct.
- Contact the shipping carrier for additional delivery information.
If you are still unable to locate your package, contact us at support@tryvaxora.com.
Lost or Damaged Packages
If your order appears to have been lost in transit or arrives damaged, please contact us as soon as reasonably possible.
Please provide:
- Your order number
- Your full name
- A description of the issue
- Photographs of damaged products and packaging, when applicable
Please do not discard damaged products or packaging until our support team has reviewed your request.
Incorrect or Missing Items
If you receive an incorrect product or an item is missing from your order, please contact:
Include your order number and, when helpful, photographs of the items received.
We will review the issue and work with you toward an appropriate resolution.
Order Changes and Cancellations
If you need to cancel or modify an order, please contact us as quickly as possible at:
Because orders may enter processing shortly after they are placed, we cannot guarantee that changes or cancellations can be completed.
Once an order has shipped, it will be subject to our applicable return and refund procedures.
Multiple Shipments
In some circumstances, items from the same order may be shipped separately.
If this occurs, you may receive more than one package or tracking number.
You will not be charged additional standard shipping fees solely because an order is divided into multiple shipments unless otherwise disclosed.
Shipping Restrictions
We reserve the right to restrict shipping to certain destinations where necessary due to:
- Carrier limitations
- Legal or regulatory requirements
- Product restrictions
- Customs limitations
- Operational limitations
- Other circumstances affecting our ability to fulfill an order
If we are unable to fulfill an order to the shipping address provided, we may cancel the affected order and issue any applicable refund.
Contact Us
For questions about shipping, tracking, delayed packages, customs, damaged shipments, or delivery issues, please contact:
Vaxora Customer Support
Email: support@tryvaxora.com
We aim to respond to customer inquiries within 1–2 business days.