Refund policy
Last updated: August 21, 2026
At Vaxora, we want you to feel confident about your purchase. Eligible orders are covered by our 120-Day Money-Back Guarantee.
Please review the terms below before submitting a refund or return request.
120-Day Money-Back Guarantee
Eligible purchases made directly through the official Vaxora website may be covered by our 120-Day Money-Back Guarantee.
The 120-day period begins on the date your order is placed.
If you are not satisfied with your purchase, please contact our customer support team within 120 days of your order date to request assistance with a refund.
To help us locate and review your order, please include:
- Your full name
- Your order number
- The email address used when placing the order
- A brief description of your refund request
Please contact us at:
Eligibility
To be eligible for consideration under our 120-Day Money-Back Guarantee:
- Your request must be submitted within 120 days of the original order date.
- The purchase must have been made directly through our official website.
- You must provide sufficient order information so we can verify the purchase.
- Refund requests are subject to review in accordance with this policy.
Orders purchased from third-party sellers, marketplaces, resellers, or unauthorized websites are not covered by this policy.
Returns
Please contact Vaxora Customer Support before sending any product back.
Do not return products to any address without first receiving return instructions from us.
If a physical return is required, our support team will provide the applicable return instructions and return address.
Unless otherwise required by applicable law, return shipping costs may be the responsibility of the customer.
We recommend using a trackable shipping method for any return shipment.
Opened or Used Products
Because Vaxora is a dietary supplement and personal-use product, return requirements for opened or used products may vary depending on the circumstances of the request.
Please contact our customer support team before returning or disposing of any product.
We will review your request and provide the appropriate instructions.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible at:
When contacting us, please include:
- Your order number
- A description of the issue
- Clear photographs of the product and packaging, when applicable
We will review the issue and work with you toward an appropriate resolution.
Please do not discard damaged or incorrect products until our support team has reviewed your request.
Missing Packages
If tracking indicates that your package has been delivered but you cannot locate it, please first:
- Check around the delivery location.
- Ask household members, neighbors, reception staff, or building management if applicable.
- Confirm that the shipping address provided with your order was correct.
- Contact the shipping carrier for additional delivery information.
If you are still unable to locate your package, contact us at support@tryvaxora.com and we will review the situation.
Order Changes and Cancellations
We process orders as quickly as possible.
If you need to cancel or change an order, please contact us immediately after placing it.
We cannot guarantee that an order can be modified or cancelled once it has entered processing or has been shipped.
If an order has already shipped, the applicable return and refund process will apply.
Refund Processing
Once a refund request has been reviewed and approved, the refund will be issued to the original payment method used for the purchase.
Please allow approximately 5–10 business days after the refund has been processed for the funds to appear in your account.
Actual processing times may vary depending on your bank, card issuer, or payment provider.
Original shipping charges, expedited shipping charges, and return shipping costs may be non-refundable unless otherwise required by applicable law or unless the issue resulted from an error on our part.
Promotions, Bundles, and Free Items
If your order was purchased as part of a promotion, bundle, Buy X Get Y offer, or included free products, any refund may be calculated based on the actual amount paid for the order.
If a return is required, we may require products associated with the promotional offer to be returned before a full refund is issued.
Duplicate or Abusive Refund Requests
We reserve the right to refuse refund requests that reasonably appear to involve:
- Fraud
- Abuse of this refund policy
- Repeated refund claims for substantially similar orders
- Misrepresentation of order, delivery, or purchase information
This provision does not affect any rights you may have under applicable consumer protection laws.
Chargebacks
If you experience a problem with your order, we encourage you to contact our customer support team first so we have an opportunity to resolve the issue.
Submitting a payment dispute or chargeback while an active refund request is being reviewed may delay resolution.
No Subscription or Recurring Billing
Standard Vaxora purchases are one-time purchases.
Customers are not automatically enrolled in recurring subscriptions unless a subscription option is clearly presented and specifically selected by the customer.
Consumer Rights
Nothing in this Refund Policy is intended to limit any rights you may have under applicable consumer protection laws.
Where applicable law provides rights that are greater than those described in this policy, the applicable law will control.
Contact Us
For questions about returns, refunds, damaged orders, incorrect orders, or the Vaxora 120-Day Money-Back Guarantee, please contact:
Vaxora Customer Support
Email: support@tryvaxora.com
We aim to respond to customer inquiries within 1–2 business days.